Informativa sui rimborsi

Damages and Issues

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Unfortunately, we do not refund orders for buyer’s remorse.

To be eligible for a return/re-print, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@theoriginalsportsmom.com. Please note that returns will need to be sent to the address listed on the original packaging if you are asked to send products back to us. All returns requested will require photographic proof of the damage, misprint, etc. When sending us your first email requesting a return, we recommend attaching your pictures to expedite the process and get any concerns addressed as fast as possible.

If your return is accepted, we’ll send you a return shipping label if required, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We cannot accept returns on sale items or gift cards.

You can always contact us for any return question at sales@theoriginalsportsmom.com

 Refunds

The Original Sports Mom provides size charts for all clothing purchases. It is the responsibility of the customer to ensure they are buying the right size clothing. The Original Sports Mom will not be responsible for refunding customers for purchases they made in the wrong size. 

We will notify you once we’ve received and inspected your return. If approved, you’ll have the choice to have your item re-shipped or automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@theoriginalsportsmom.com.

Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned and you will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment, handling fees may apply (if and as applicable).

The Original Sports Mom reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.